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As a service we will work inline with HCPC standards of conduct, performance and ethics:

We will also:

  • Keep up to date and accurate records of our work.
  • Be transparent when things go wrong.
  • Manage, record and mitigate risk.
  • Delegate tasks to individuals who are appropriately trained and supported.
  • Communicate appropriately and effectively.
  • Be honest and trustworthy .
  • Report concerns about safety and safeguarding.
  • Respect confidentiality.
  • Work within the limits of our knowledge and skills.
  • Promote and protect the interests of our service users, parents and carers.

Confidentiality and law:

We have a professional and legal responsibility to protect the confidentiality of our service users at all times

As health professionals we have a duty to protect the confidentiality of the people we have a professional relationship with.

We keep the following principles in mind when handling service user (children and young people) information:

  1. Take the correct steps to keep information about service users safe e.g. protect data with passwords and encryption.
  2. Ensure that we have consent, if we are sharing information (unless there is a good reason not to, for example to prevent harm to other people).
  3. Keep up to date with relevant law and good practice.
  4. Tell parents and carers when we have shared information (if this is practical and possible).
  5. Gain consent in writing to use identifiable information.
  6. When appropriate, we will ask for advice from our colleagues, professional bodies , unions and legal professionals.
  7. We will only share information when necessary and only the minimal amount necessary.